Terms and Conditions
This website is owned and operated by Lilac Stripe Limited, operating as Lilac Stripe. The Company Registration Number is 5603301. All contracts are with Lilac Stripe Limited.
Our registered address is 9 Huguenot Terrace, London, SW18 2HZ.
Our products are made available for sale to you subject to the following Terms & Conditions. By accessing this website and/or placing an order you agree to be bound by the Terms & Conditions set out below. We therefore suggest you read them carefully and contact us on +44 (020) 8870 6640 or questions@lilacstripe.com if you have any queries.
Security and Data Protection
Click here for information about Data Protection.
Formation of Contract and Governing Law
A contract for the sale of goods between you and Lilac Stripe will be deemed to exist once your goods have been despatched, unless we have notified you that we cannot accept your order for whatever reason, or if you have cancelled your order before it is despatched (see “Cancellation rights” below). This does not affect your statutory rights.
To be eligible to purchase products on the Lilac Stripe website and lawfully enter into a contract on the website, you must register with us by providing your real name, phone number, e-mail address, payment details and other requested information. You confirm that the debit or credit card being used is yours and is valid. We reserve the right to refuse to take a credit or debit card issued by a bank unacceptable to us.
If your card issuer refuses or fails to make the agreed payment to us, Lilac Stripe shall be entitled to cancel the contract and/or suspend any further deliveries to you.
You are responsible to Lilac Stripe for ensuring the accuracy of your order and for ensuring the accuracy of the information you shall provide to enable Lilac Stripeto fulfil your order. The quantity and description of the goods to be sent to you by Lilac Stripe will be confirmed in writing by an email confirmation of your order. You are responsible for verifying that the quantity and description of goods given in this email confirmation is correct. Please contact Lilac Stripeon +44 (020) 8870 6640 or questions@lilacstripe.com if any details of your order are incorrect.
Ownership of the goods shall pass to you as soon as Lilac Stripehas received payment in full of the price of the goods and the cost of postage and packaging.
Lilac Stripe shall not be liable to you, or deemed to be in breach of contract, due to any delay in performing or, failure to perform, any of its obligations in relation to a contract, if the delay or failure was due to any cause beyond Lilac Stripe’s reasonable control.
The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England. You and Lilac Stripe both irrevocably submit to the exclusive jurisdiction of the English courts.
Although we are happy to consider orders arising from outside the United Kingdom, we cannot give any guarantee that the use of this website or the placing of any order through this website complies with any applicable non-United Kingdom laws or regulations.
Cancellation Rights
You may cancel your contract with Lilac Stripe for any reason by giving written notice (this includes email) to Lilac Stripe within 7 working days of the date of receiving your goods. If you cancel within this time any payments you have made, including for postage and packaging, will be refunded in full.
Please see How to Order for details of how to cancel the contract before your order is despatched. If your order has already been despatched please follow the procedure set out under Returns.
You must return to Lilac Stripe any products which have been sent to you under the cancelled contract. These products must be returned to Lilac Stripe in perfect condition, unused and in their original packaging.
Please see Returns for further information regarding our Returns policies.
Prices, Taxes and Delivery
All prices displayed on the Lilac Stripe website are quoted in pounds sterling and include VAT (UK sales tax) at 17.5%. Prices exclusive of VAT will be quoted upon request. Any customs or import duties payable when your Lilac Stripe goods are sent to a country other than the UK are your responsibility as we have no control over these charges and cannot predict them. You also accept responsibility for conforming with any legislation or regulations governing the importation of goods into your country.
The total cost of your order reflects the price of your products plus appropriate postage and packaging charges. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Please see Delivery for further information on delivery charges. Please note that while we make every effort to ensure that your goods are despatched within the timescales promised, these are estimates only and delays are occasionally inevitable. Lilac Stripe will not be liable for any loss caused to you by failure to deliver goods by any estimated delivery date.
Please also note that prices on the website are subject to change without notice.
Conformity of Goods
Lilac Stripe takes every reasonable care to ensure that the descriptions, specifications and prices of its products given on the Lilac Stripe website are accurate and correct at the time when the relevant information was loaded onto the website. However we cannot guarantee that all information is complete, reliable, accurate and up-to-date, or otherwise free from errors.
Though we do make every effort to ensure that sizes and measurements are as accurate as possible, please note that they can only be approximate.
Although we aim to update all information on the website as soon as applicable, the information, including product descriptions, specifications and pricing, which appears on the Lilac Stripe website may not always reflect the position at the exact moment when you place an order.
If we discover an error in the price of the products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. We will not proceed with the order until we have reconfirmed it with you.
Colour representation on the website is as close as we can get it, but we cannot accept responsibility for slight colour variations caused by photography, computers and/or browsers.
Please note that Lilac Stripegoods are deemed to be suitable for domestic use. Please check with us on +44 (020) 8870 6640 or questions@lilacstripe.com for suitability if you wish to use the goods in a business context and please ensure that you have the appropriate insurance.
Refusal of Transaction
Lilac Stripereserves the right to refuse any order placed for any reason whatsoever. Non-acceptance of an order may arise from, but is not limited to, product unavailability, lack of payment authorisation from your cardholder, or the identification of an error within the price or product details. We will contact you immediately if for whatever reason we are unable to fulfil your order.
Lilac Stripe reserves the right to withdraw any products from the Lilac Stripe website at any time and/or to remove or edit content from the site. We will incur no liability to you or any third party if we withdraw a product from the website.
Personal Information and Website Security
By offering to buy a product you specifically authorise us to transmit information or to obtain information about you from third parties, including, but not limited to, your debit or credit card number or credit reports. This information may be used to authenticate your identity, validate your credit card, obtain an initial credit card authorisation and authorise individual purchase transactions.
We will take all reasonable precautions, in so far as it is in our power to do so, to keep all details of your order and payment secure, but unless we are negligent we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing or ordering from the Lilac Stripewebsite.
For details of how seriously we take the security and privacy of your information please see Security and Data Protection.
Please note that we cannot guarantee that the website will be compatible with your computer terminal and cannot accept liability for any corruption or loss of data held on your computer or any liability for any other form of loss or damage arising from use of the Lilac Stripe website.
Intellectual Property
All content and other material on this website including, but not limited to, written text, graphics, designs, icons and images, is the property of Lilac Stripe Limited. ALL RIGHTS RESERVED. Any trademarks or logos displayed on the website are the property of Lilac Stripe Limited or our partners and associates and are the property of their respective owners.
Neither the content or any trademarks and logos, nor any other portion of the website may be used, reproduced, distributed, duplicated, copied, sold or otherwise exploited, in any way whatsoever, without the prior consent of Lilac Stripe Limited in writing.
Please note that you may only host a link to the Lilac Stripe website with our express permission in writing. We reserve the right to withdraw our consent to any links to our website if they are no longer deemed by us to be appropriate for any reason whatsoever.
Changes to Terms & Conditions
Lilac Stripe reserves the right to alter these Terms & Conditions at any time without specifically notifying its customers other than via the Lilac Stripe website. These alterations will apply to any orders received after the Terms & Conditions have been amended on the website. |
